As the property’s end user, it’s imperative that tenants feel comfortable and assured in their own homes. That’s why we try to respond to any tenancy issues within the first 24 hours. We maintain an excellent level of communication with all our clients to ensure that they always feel supported and reassured.


Register Your Interest

The first step to finding the perfect property is to register with us for the type of properties you are interested in. Either call us on 01925 243 366, visit the office where you can discuss your property requirements with one of our agents or email us on


Finding the right property/considering a managed property

Once we understand what you are looking for you will receive a selection of properties that match your criteria. We can also keep you constantly up-to-date via email and text alerts when the latest properties become available.

An increasing number of tenants insist on renting fully managed properties for complete peace of mind. Renting a managed property has the benefit of dedicated Property Management team to handle your day-to-day issues, a 24-hour helpline with emergency contact details should a problem arise and the assurance that your property is fully compliant with all safety regulations (including Gas Safety, Electrical Safety and HMO Licensing).


The key to successful viewings

In order to ensure you get your perfect property, we recommend an early viewing. There is high demand at certain times of year and the most desirable properties go quickly. We will accompany you throughout your viewing so that we are on hand to answer any questions immediately and advise where necessary.


Applying for your tenancy

Once you have found your perfect property you will need to complete our online tenancy application where you will provide details for your references. We will then communicate this offer to the landlord.


Offer agreed

If your tenancy application is accepted we will organise the following regardless of whether your property is managed:

  • Conduct a credit check
  • Collect references from the referees that you have provided
  • Arrange signing of the Tenancy Agreement
  • Collect your moving in payment (rent + deposit + agency fees)
  • Arrange a move in date



Let us know if something needs fixing. We understand that sometimes things break and a lot of the time no one is to blame, so please don’t put off letting us know about maintenance. To report or just to find out more please call 01925 243 366.


Moving in

Upon completion, you will be given a set of keys and if you have a managed property we will complete an inventory with you to agree the condition of the property. We will also arrange a time to visit you in the first few weeks of the tenancy to make sure you have settled in and you haven’t come across any issues.


Moving out

We shall ensure that your check-out is as smooth as possible, and advise on the procedure of returning your deposit.


Holding DepositOne weeks rent
Lost Key or other security device replacement£50 inc. VAT
Variation of Contract£50 inc. VAT
Surrender of TenancyLandlord’s Costs for re-marketing the property and all rent outstanding until new tenant is found.
Late Rent Payment3% above the Bank of England base rate


Permitted Payments:
A refundable Tenancy Deposit (equivalent to four weeks rent)
A refundable Holding Deposit to reserve a property (equivalent to one week’s rent)
Variation of Contract capped at up to £50 including VAT
Surrender of Tenancy (covering the landlord’s costs in reletting the property, all rent outstanding until a new tenant is found (up to the maximum outstanding rent on the tenancy)
Default Fees (lost keys or other respective security devices)
Late rent payment after 14 days rent is overdue
Utilities (water, gas or other fuel, electricity, sewerage); Communication Services (phones other than mobile phones, Internet, Satellite television); Council Tax; Green Deal charge (or any subsequent energy efficiency scheme)

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