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What We Offer

Tenants

WHAT WE OFFER

Tenants

It’s imperative that tenants feel comfortable and assured in their own homes. That’s why we try to respond to any tenancy issues within the first 24 hours. We maintain an excellent level of communication with all our clients to ensure that they always feel supported and reassured.

Mr & Mrs A

‘We couldn’t be happier!’

‘Very smooth and quick tenant process, brilliant communication, very friendly and helpful. Moved in when agreed, property in very good condition. Jobs are done when asked.’

Why Choose Us?

We have a 98.3% let rate We have a 98.3% let rate
We’re members of the Property Redress Scheme We’re members of the Property Redress Scheme
90% of our first time viewings result in a let property 90% of our first time viewings result in a let property
We’re members of Money Shield to protect your money We’re members of Money Shield to protect your money
The current average term of tenancy in a house is 4-5 years, with apartments having a higher turnover The current average term of tenancy in a house is 4-5 years, with apartments having a higher turnover
We’re members of National Residential Landlords Association NRLA We’re members of National Residential Landlords Association NRLA
Fewer than 1% of tenants have late payments Fewer than 1% of tenants have late payments
We are consistent. We were awarded Gold in the industry led British Property Awards for property lettings 2020-2023 We are consistent. We were awarded Gold in the industry led British Property Awards for property lettings 2020-2023

TENANTS

Finding the Right Property

Once we understand what you are looking for you will receive a selection of properties that match your criteria. We can also keep you constantly up-to-date via email when the latest properties become available.

An increasing number of tenants insist on renting fully managed properties for complete peace of mind. Renting a managed property has the benefit of a dedicated property management team to handle your day-to-day issues, a 24-hour helpline with emergency contact details should a problem arise and the assurance that your property is fully compliant with all safety regulations (including gas safety, electrical safety and HMO licensing).

TENANTS

The Key to Successful Viewings

To ensure you get your perfect property, we recommend booking an early viewing. There is high demand at certain times of the year and the most desirable properties go quickly.

We will accompany you throughout your viewing and we are on hand to answer any questions and advise where necessary.

TENANTS

Applying for Your Tenancy

Once you have found your perfect property you will need to complete our online tenancy application where you will provide details for your references. We will then communicate this offer to the landlord.

Offer Agreed

If your tenancy application is accepted we will organise the following regardless of whether your property is managed:

Conduct a credit check Conduct a credit check
Collect your moving in payment (rent, deposit, agency fees) Collect your moving in payment (rent, deposit, agency fees)
Collect references from the referees that you have provided Collect references from the referees that you have provided
Arrange signing of the Tenancy Agreement Arrange signing of the Tenancy Agreement
Arrange a move in date Arrange a move in date

TENANTS

Report Maintenance

Let us know if something needs fixing. We understand that sometimes things break and a lot of the time no one is to blame, so please don’t put off letting us know about maintenance.

You can report and track the progress of your issue using PropertyFile. This provides you with 24-hour access to a maintenance reporting system.

Simply download the app today create your account and get started with PropertyFile.

If you have any trouble accessing the app you can call us on 01925 24 33 66 or email at Info@jamespeacockproperty.co.uk

TENANTS

Permitted Payments

A refundable Tenancy Deposit (equivalent to five weeks rent) A refundable Tenancy Deposit (equivalent to five weeks rent)
Surrender of Tenancy (covering the landlord’s costs in reletting the property, all rent outstanding until a new tenant is found (up to the maximum outstanding rent on the tenancy) Surrender of Tenancy (covering the landlord’s costs in reletting the property, all rent outstanding until a new tenant is found (up to the maximum outstanding rent on the tenancy)
A refundable Holding Deposit to reserve a property (equivalent to one week’s rent) A refundable Holding Deposit to reserve a property (equivalent to one week’s rent)
Default Fees (lost keys or other respective security devices) Default Fees (lost keys or other respective security devices)
Variation of Contract capped at up to £50 including VAT Variation of Contract capped at up to £50 including VAT
Late rent payment after 14 days rent is overdue Late rent payment after 14 days rent is overdue
Utilities (water, gas or other fuel, electricity, sewerage); Communication Services (phones other than mobile phones, Internet, Satellite television); Council Tax; Green Deal charge (or any subsequent energy efficiency scheme) Utilities (water, gas or other fuel, electricity, sewerage); Communication Services (phones other than mobile phones, Internet, Satellite television); Council Tax; Green Deal charge (or any subsequent energy efficiency scheme)

TENANTS

Moving In & Moving Out

Upon completion, you will be given a set of keys and if you have a managed property we will complete an inventory with you to agree the condition of the property.

We will also arrange a time to visit you in the first few weeks of the tenancy to make sure you have settled in and you haven’t come across any issues.

We shall ensure that your check-out is as smooth as possible, and advise on the procedure of returning your deposit.

Our Tenant Fees

Tenant Fees 
Holding DepositOne weeks rent
Lost Key or other security device replacement£50 inc. VAT
Variation of Contract£50 inc. VAT
Surrender of TenancyLandlord’s Costs for re-marketing the property and all rent outstanding until new tenant is found.
Late Rent Payment3% above the Bank of England base rate

We’re Here to Help

Get in touch and one of our dedicated team will get back to you as soon as they can.

Get in Touch

Contact Us

Testimonials

Testimonials From
Satisfied Clients

Mr & Mrs A

‘We couldn’t be happier!’

‘Very smooth and quick tenant process, brilliant communication, very friendly and helpful. Moved in when agreed, property in very good condition. Jobs are done when asked.’

Matthew

Smooth & Efficient Handover

‘As a landlord who has recently transferred my properties over to the JPP, Pam, Beth and the team were fantastic and made the transition completely hassle free keeping me informed throughout the process. I have already recommended JPP to my friends and family.’

DT

Courteous & Trustworthy

‘I have let my properties for a number of years, and James Peacock have been the most professional letting agent that I have used. They are courteous, trustworthy and always quick to raise any issues on my portfolio.’

Paul & Carolyne

Stress Free

Having recently moved from one of James Peacock properties to a larger property under their management, we can only say how helpful both Pam & Beth were during this process. They managed to make the move as stress free as possible and we were very grateful for all their assistance. Thank you