WHAT WE OFFER
Tenants
It’s imperative that tenants feel comfortable and assured in their own homes. That’s why we try to respond to any tenancy issues within the first 24 hours. We maintain an excellent level of communication with all our clients to ensure that they always feel supported and reassured.
Mr & Mrs A
‘We couldn’t be happier!’
‘Very smooth and quick tenant process, brilliant communication, very friendly and helpful. Moved in when agreed, property in very good condition. Jobs are done when asked.’
Why Choose Us?
We have a 98.3% let rate
We’re members of the Property Redress Scheme
90% of our first time viewings result in a let property
We’re members of Money Shield to protect your money
The current average term of tenancy in a house is 4-5 years, with apartments having a higher turnover
We’re members of National Residential Landlords Association NRLA
Fewer than 1% of tenants have late payments
We are consistent. We were awarded Gold in the industry led British Property Awards for property lettings 2020-2023
TENANTS
Finding the Right Property
Once we understand what you are looking for you will receive a selection of properties that match your criteria. We can also keep you constantly up-to-date via email when the latest properties become available.
An increasing number of tenants insist on renting fully managed properties for complete peace of mind. Renting a managed property has the benefit of a dedicated property management team to handle your day-to-day issues, a 24-hour helpline with emergency contact details should a problem arise and the assurance that your property is fully compliant with all safety regulations (including gas safety, electrical safety and HMO licensing).
TENANTS
The Key to Successful Viewings
To ensure you get your perfect property, we recommend booking an early viewing. There is high demand at certain times of the year and the most desirable properties go quickly.
We will accompany you throughout your viewing and we are on hand to answer any questions and advise where necessary.
TENANTS
Applying for Your Tenancy
Once you have found your perfect property you will need to complete our online tenancy application where you will provide details for your references. We will then communicate this offer to the landlord.
Offer Agreed
If your tenancy application is accepted we will organise the following regardless of whether your property is managed:
Conduct a credit check
Collect your moving in payment (rent, deposit, agency fees)
Collect references from the referees that you have provided
Arrange signing of the Tenancy Agreement
Arrange a move in date
TENANTS
Report Maintenance
Let us know if something needs fixing. We understand that sometimes things break and a lot of the time no one is to blame, so please don’t put off letting us know about maintenance.
You can report and track the progress of your issue using PropertyFile. This provides you with 24-hour access to a maintenance reporting system.
Simply download the app today create your account and get started with PropertyFile.
If you have any trouble accessing the app you can call us on 01925 24 33 66 or email at Info@jamespeacockproperty.co.uk
TENANTS
Permitted Payments
A refundable Tenancy Deposit (equivalent to five weeks rent)
Surrender of Tenancy (covering the landlord’s costs in reletting the property, all rent outstanding until a new tenant is found (up to the maximum outstanding rent on the tenancy)
A refundable Holding Deposit to reserve a property (equivalent to one week’s rent)
Default Fees (lost keys or other respective security devices)
Variation of Contract capped at up to £50 including VAT
Late rent payment after 14 days rent is overdue
Utilities (water, gas or other fuel, electricity, sewerage); Communication Services (phones other than mobile phones, Internet, Satellite television); Council Tax; Green Deal charge (or any subsequent energy efficiency scheme)
TENANTS
Moving In & Moving Out
Upon completion, you will be given a set of keys and if you have a managed property we will complete an inventory with you to agree the condition of the property.
We will also arrange a time to visit you in the first few weeks of the tenancy to make sure you have settled in and you haven’t come across any issues.
We shall ensure that your check-out is as smooth as possible, and advise on the procedure of returning your deposit.
Our Tenant Fees
| Tenant Fees | |
| Holding Deposit | One weeks rent |
| Lost Key or other security device replacement | £50 inc. VAT |
| Variation of Contract | £50 inc. VAT |
| Surrender of Tenancy | Landlord’s Costs for re-marketing the property and all rent outstanding until new tenant is found. |
| Late Rent Payment | 3% above the Bank of England base rate |